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A maid can be a great help to busy mothers. But occasionally
something goes wrong. A busy working mother's expectation that her
maid take care of the children while she is out and give her time
to relax when she comes home might not materialise.
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Super maids are very rare in real life. Sometimes the maid takes
advantage of the good nature of the employer who finally loses
her patience. Sometimes the maid speaks only Taglish and no
English or dialect and drives the employer or granny up the
wall. One thing leads to another and the employer of a domestic
maid declares that she has had it.
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When the employment relationship breaks down, it is pointless to apportion blame. Often it takes two hands to clap.
The best solution, the common practice, is for the agency give the employer another maid.
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This is a reasonable solution. But the fun comes when the
inevitable arises. Should the employer pay
for a replacement for the first maid? Some
employers feel that they should not have to pay a single cent
citing the practice of some maid agencies that are said to give
unlimted "free replacement maids for two years".
Perhaps some agencies do give free replacements and fairy tales do come true.
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Even if some agencies (the more creative ones ) do promise a "free replacement
maids for two years" one should not assume that all agencies will do that. Study the
terms of the service agreement!
Sometimes the replacement is "free, but...." Also, a
verbal promise is hard to prove in court, so be sure to have
any guarantee stated in writing.
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What should an employer look for in a service agreement?
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